PTCL Helpline Number – PTCL Contact Directory

PTCL, or Pakistan Telecommunication Company Limited, stands as a cornerstone of Pakistan’s telecommunication infrastructure. Offering a wide range of services from landline phones to high-speed internet, PTCL has consistently strived to meet the evolving needs of its customers. With a strong focus on customer satisfaction, PTCL provides 24/7 support through various channels, including a dedicated helpline (1218) for resolving queries and complaints.

PTCL Customer Support

PTCL understands that experiencing internet connectivity issues, no dial tone, frequent disconnections, or slow internet speeds can be frustrating. They offer multiple ways to reach their dedicated customer support team to get your problems resolved quickly:

24/7 Helpline

You can call PTCL’s helpline at 1218 any time of the day or night to speak with a customer service representative and register your complaint.

Toll-Free Helpline (Karachi)

If you’re located in Karachi, you can also reach PTCL through their toll-free helpline at 021-111-28-28-28.

Email Support

For written communication, you can send an email with your complaint details to [email protected].

Available Support Options

By contacting PTCL customer support, you can address various issues, including:

  • Internet connectivity problems
  • No dial tone on your landline phone
  • Frequent disconnections from your internet or phone service
  • Slow internet speeds

When contacting PTCL support, be prepared to provide your account details and a clear description of the problem you’re experiencing. The more information you provide, the faster a customer service representative can assist you.

Need help with your PTCL service

PTCL offers various contact options to assist you with your queries or issues. Here are some helpful numbers:

  • Directory Inquiry: 0800 0 1217
  • OSS Helpline: 111 28 28 28
  • Corporate Helpline: 1260 or 111 20 20 20
  • Billing Information: 1200
  • Inquiry or Directory Services: 1217
  • Complaints or Fault Reporting: 1218
  • General Assistance: 1218

By contacting PTCL’s customer support, you can get help with a wide range of issues, including billing inquiries, service disruptions, and new service requests.

PTCL Customer Service – Your Support Network

PTCL understands the importance of excellent customer service. They offer a variety of channels to assist you with your inquiries and concerns:

  • Dedicated Helpline: PTCL’s helpline is available to answer your questions and resolve issues promptly.
  • Live Chat Support: Many service providers, including PTCL, offer live chat options for real-time assistance.
  • Customer Care Centers: PTCL might have physical customer care centers where you can visit for in-person support.

These channels ensure that you have multiple ways to connect with PTCL and get the help you need.